RETURN POLICY

WHAT ITEMS ARE RETURNABLE?
• Items purchased within 30 days of receipt of your shipment
• In original condition and original packaging
• Un-opened and not tampered with​
• Products that may have melted or were damaged during shipping

 
Are there any excharges for return?
• There are no excharges for returns
• Original shipping charges is non-refundable and return shipping must be paid for by customer
 
Refund Policy Guidelines
• All standard products come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper.
• To receive a refund, please contact our customer support team at tqmountains@gmail.com.
• They will provide you with shipping instructions.
• For all products that were delivered in excess of the 30 days, sales are considered final.
 
How soon will I get my refund?
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days.

Exchange Policy
• If any products arrive damaged, broken or part of your order is missing, you must notify the Company within 3 days of delivery or expected delivery
• Pictures of damaged products must be sent to tqmountains@gmail.com
• A replacement product will be sent out within 5 business days after approval.
• Missing product claims will be compared to our shipping picture for approval.